How do I place a return? It's very easy...

Please follow the below instructions and read the bottom of the page for some extra helpful information.

For more information in other languages please click on the flags.

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1. Contact us.

Please let us know your return intentions within 30 days.

Contact us in any of the 4 communication possible ways provided below:

  • Telephone: Please click to call <(+34) 91 81 229 80
  • Whatsapp:: Please click to send a message  +34646702559
  • Contact form: Please click here.
  • Email: Please click to send a email to info@fatalerrorbrand.com

We just simply need your order number but don't worry if you can't find it....

in that case just tell us the name of the person who did the purchase and

we will find it also fast.

 

             

   

  

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   2. Print the return label.

   Please print the return label we've provided you by email.

   Place it on the exterior of the package.

   Don't place any label or sticker on the original box of the product

   or on the original protection plastics that the item may have come with.

   That will devaluate the item and we won't be able to proceed with

   a full refund, please think that if you do this we can't sell the item to

   other customer and he/she will want a brand new item like you did.

                                                               

 

 

 

                                                                                                                                                                  

   3. Prepare the item.

   Please prepare the item with it's tags, labels, original plastic sleeves,

   original box and/or any accesories that may have come with the item in

   order to keep it's product value.

   To proceed with the refund the item must be in perfect new condition,

   never been worn and never been washed.

   Just in the rare case there is a faulty item from the factory don't worry about it,

   you can send it back even it has been used ( within the regular guarantee terms).

   Very important: We really wat to thank you to prepare the item just as explained,

   highly appreciated. It is also very important to place the item inside of a delivery bag

   for small items and inside of a box for larger items like a pair of shoes,

   (you can use the one that came with  your oder in the first place if it is on sufficient

   condition to do the job).

   Thanks a lot!!

        

             

   

  

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4. Deliver it to the post office.

Please go to your nearest post office (Royal Mail) for the UK

and hand it over, ask for a receipe of your delivery.

And...that's it!! You don't have to do nothing else except

to wait for a few days for your money to come back to

your wallet.

 

                                                               

 

 

 

                                                                                                                                                                  

   5. Receive your refund.

   Receive your refund within 7 days upon item arrival.

   The refund will be made in the same way you paid your item,

   paypal, credit card, bank transfer.

   1, 2, 3, 4 and 5...have you seen how easy it is? no cost at all

   for you, no boring fill in forms, we do all we can to make the

   buying and return experience at Fatalerrorbrand the easiest we can.

   

             

   

  

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ADITIONAL INFORMATION:

 

You have 30 days period to let us know your return intentions upon item arrival:

You have 30 days period to solicitate the return and no "questions asked".


I'll like to change size/model:

Unfortunately we can't do replacements on the UK so you must place the return and then place just a new order of the desire product. Let us know what you want to change and we will provide mesures and all help needed to ensure you are fully satisfied.


Can I send it back to Fatalerrorbrand on my own?:

You can send the return back by your own if you want to but we won't recommend it. We offer free return on the UK due our relations with Global couriers so we won't take responsibility on charges by other companies, still as said, if you do it by your own and you take the charges for those services, you are allow to do it.

There is only one request, if you send it by your own the package must be traceable with a valid tracking number and we ask you to provide us with that number.

Be aware that without tracking number we are not able to verify the delivery of your return at our facilities, therefore if no delivery proof could be validated we won't be able to proceed with the refund.